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Guarantee / Warranty

Far East Watches Pte Ltd guarantees the following for all timepieces purchased from us -

  • Full Eighteen (18) Months Warranty on all parts and labor by watch klinik

  • All our Rolex and other fine timepieces are Original and Authentic as described.

  • Timepieces are tested for water-tightness and are mechanically and physically as describe.

  • All items are checked and verified “Clean” against existing records available to us. Rolex timepieces are checked against Rolex International Reported Stolen List.

  • All items sold are not stolen goods, of dubious / unknown origin or related to any criminal activities.

Warranty is effective for Full Eighteen (18) Months from the date they are shipped. Warranty will be void if timepiece is found tampered with, modified, the addition of any components or accessories or there is any intervention by a non-authorized third party.

For accidental damage due to owners neglect, we will be glad to provide free labor to service and repair the timepiece. However, necessary parts replacement, if any, will be charged accordingly. (see watch klinik)


No Risk Money-Back Guarantee

If the timepiece you received does not give you that special feeling, you can send it back to us with NO QUESTIONS asked. Just let us know you are returning the timepiece within 3 days of receipt and send it back to us insured. We will promptly process your refund, and have your money back to you via the same method we received it, within a week after receiving the timepiece from you.

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CASH Buy-Back Guarantee / Trade-In Guarantee

To ensure monetary value in timepieces sold by us, we are proud to offer CASH Buy-Back Guarantee. While many sellers offer trade-in guarantee of less 20% to 30%, they do not actually offer cash buy-back guarantee. When you want them to take back the timepiece in exchange for cash, they will often pay you half or less than half of the actual purchased price. Buyers are shocked to learn of this “trade-in only and buy from us again” policy these sellers have in place when they need to liquidate the timepiece for cash. In another word, these sellers lock their cash and the timepiece does not preserve its residual monetary value.

We offer both CASH Buy-Back Guarantee and Trade-In Guarantee for our timepieces. This is especially important for people who view timepieces purchases as an investment. We allow buyers to get cash when they want to or when they need to.


CASH Buy-Back Guarantee
We guarantee to buy back all timepieces sold by us at anytime of its life in the form of cash. For timepieces purchased within one year, the guarantee cash buy-back price will range from 70% to 95% of its original purchased price.

For buy-back after one year of purchase, we will take in the timepiece at prevailing market price. This will be based on the last transacted price, for the same or similar model and condition of the timepiece, in the dealers’ market. If the last dealers’ transacted price is higher than the purchased price, then the timepiece has appreciated in value and we will be glad to buy-back at that higher price.


Trade-In Guarantee
For trade-in within one year of purchase, we will take in the timepiece purchased from us at 80% to 100% of the actual purchased price. The percentage will depend on the actual condition and dealers’ market price for the timepiece when trading-in.

For trade-in after one year of purchase, we will take in the timepiece at prevailing market price. This will be based on the last transacted price, for the same or similar model and condition of the timepiece, in the dealers’ market. If the last transacted price is higher than the purchased price, then the timepiece has appreciated in value and we will be glad to take in at that higher price.

Do take note of the following –

  • Timepiece must be in working condition with no significant damage or modification.

  • If timepiece is damaged, we will factor the repair cost into the cash buy-back or trade-in value.

  • If timepiece is damaged beyond repair, tampered with or modified using non-original or non-matching generic parts, we reserve the right to refuse the timepiece.

  • We reserve the right to refuse any timepiece if proof of purchase cannot be produced.

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Delivery Guarantee

Our Shipper ships insured and guarantees delivery of your timepiece in a timely and prompt manner. Together with our shipper, we will track and ensure that you DO receive your parcel within the stated time upon receiving your full payment. Your shipping cost will be refunded if there is any delay within our shipper’s control. We will be around 24/7 to assist you with any problem.


Refunds & Returns

We guarantee all timepieces listed in this website to be sold as it is factually described and a FULL REFUND will be given in all cases of misrepresentation.

Buyer must notify us within 3 days of receipt for any returns or refunds.

For return and full refund due to authenticity of item, buyer must produce written proof from respective authorized service centers or agents. We do not entertain verbal or written authenticity claims from non-authorized service centers or agents and all other sources due to fraud.

All other refunds & returns including no risk money-back guarantee returns will be less shipping and handling / insurance charges and bank charges.

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